This policy explains how Dr. Satwika Dey (“we”, “us”) handles personal information submitted through this website. It should be read with the Terms & Conditions and Medical Disclaimer.
Information we may collect
When you contact us or request an appointment, we may collect your name, phone number, email address, preferred appointment details and the information you choose to provide. Website providers may also process limited technical data such as IP address, browser, device and pages visited. We will update this policy before using analytics, advertising pixels, cookies or a third-party booking service.
How we use information
We may use information to respond to enquiries, manage appointment requests, communicate relevant administrative information, maintain records, keep the website secure and meet legal or professional obligations. We seek to collect only what is reasonably needed for the relevant purpose.
Health information
Please do not send detailed medical records, diagnostic reports, photographs or urgent symptoms through ordinary website forms, public messages or social media. Such channels may not have the security characteristics of a clinical record system. Appointment requests do not create a doctor-patient relationship.
Sharing and retention
Information may be shared with authorised administrative staff, relevant healthcare facilities, and technology, hosting, communication or booking providers when reasonably necessary. We do not intend to sell personal medical information. Information is retained only as reasonably necessary for the purpose collected, legal requirements, professional obligations or dispute resolution.
Your choices and requests
Subject to applicable law, you may ask about access, correction, withdrawal of consent where applicable, deletion or raise a privacy concern. Email deysatwika@gmail.com. We may need to verify identity before acting on a request.
Security and changes
We use reasonable safeguards, but no online transmission is completely secure. Third-party sites have their own privacy practices. We may update this policy when services, technology or legal requirements change.
Contact
Privacy queries: deysatwika@gmail.com.